All services provided by our company — including Scaling Consultation, Online Presence development, Digital Solutions, Financial Reporting, and Operations Support — are delivered digitally via secure online channels.

We are committed to delivering top-quality, customized services tailored to each client's unique business needs. Please review our Return & Refund Policy to understand your rights and our responsibilities.

30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on initial service plans. If you are not satisfied with the quality or scope of the delivered services, you may request a refund within this timeframe. Approved refunds will be processed within 30 working days, either via direct bank deposit or as a service credit.

Refund Eligibility

Refunds may be granted under the following conditions:

• Non-Delivery of Service: If we fail to deliver the agreed service within the promised timeline due to technical or internal issues, clients must notify us in writing within 30 days. Claims made after this period may not be eligible.
• Service Access or Delivery Issues: If you're unable to access deliverables (e.g., consultation materials, financial dashboards, integrated platforms), our support team will assist you. Lack of proper communication within 30 days may void eligibility for a refund.
• Critical Defects in Service: If there are significant flaws in the service delivered — such as broken integrations, inaccurate reporting, or faulty automation — we will rectify them within 72 hours. If the issue remains unresolved beyond that, we will either:
  • Issue a full refund, or
  • Offer a replacement service of equivalent value.

  Note: Temporary system access (e.g., your CMS, CRM, or hosting platform) may be required to address technical issues. Without this access, troubleshooting may be delayed or limited.

• Mismatch Between Promised and Delivered Services: If the service provided deviates substantially from what was agreed or described (e.g., receiving a basic template when a custom website was promised), this must be reported within 30 days. Refunds will not be granted based on subjective expectations.

Non-Refundable Services

Certain services are non-refundable once partially or fully delivered, including:

• One-on-one consultation sessions
• Completed financial reporting or analysis
• Successfully delivered third-party integrations (e.g., payment gateway setups)
• Monthly or milestone-based project stages already approved

Children Policy

Our services are intended strictly for individuals aged 18 or older. We do not knowingly engage with or collect personal data from anyone under 13 years old. If we discover such data has been submitted, we will delete it and cancel any related transactions immediately.